Frequently asked questions

Elara is portfolio management software purpose-built for family offices and private-capital investors. It consolidates commitments, capital calls, distributions, valuations, ownership, and source documents into a single operating view — with automated IRR, TVPI, and DPI you can trust.

Single-family offices replacing spreadsheets, established offices with multi-entity structures, and multi-family offices and RIAs that keep each client family's entities and access separate. The data model is built around private-markets semantics rather than a generic BI dashboard adapted to finance.

Elara is private-markets-first, with pricing that is never tied to your AUM, ILPA-aligned performance math, and AI document extraction built in. See our /compare pages for head-to-head detail on each alternative.

Elara is delivered as a managed cloud product hosted on Microsoft Azure. There is nothing to install — you sign in through your browser.

Pricing is scoped to your office: one subscription based on the entities, investments and people you track, never a percentage of your assets. Request a demo and we'll put together a quote with you. See How it works for how pricing is set.

No. Pricing is based on what you track (entities, investments and users), not on the value of your assets. Whether you manage $25M or $250M, your price only changes when your needs do.

We don't run a self-service free trial. Instead, a guided demo and a structured onboarding period let you evaluate Elara with your real portfolio data before committing. Request a demo to get started.

Your subscription is scoped with you to the entities, investments and people you track and the capabilities your office needs — from AI document extraction and approval workflows to resource-level access grants and reports with your own logo.

Yes. Add or remove entities, investments or users at any time, and we'll prorate the difference on your next invoice.

Performance multiples and XIRR are calculated automatically using ILPA-aligned conventions and recalculated whenever the underlying cash flows or valuations change. You don't have to manage spreadsheets of flows by hand.

Each transaction is converted to your organization's base currency using the contemporaneous FX rate for that flow — not a single flat rate applied retroactively. That's the only way XIRR over mixed-currency portfolios is mathematically correct.

Elara syncs the European Central Bank daily FX feed (the same data European banks use) and stores history back to 1999. You can enter a rate on any transaction, and we can set per-organization overrides if you have an internal policy.

Yes. Trust → LLC → Fund structures are first-class. You can see both the full investment view and the attributable, ownership-scaled economics for each entity.

Yes. Every reported figure is derived from underlying transactions and valuations that remain visible and exportable, and significant mutations are written to an audit log.

Most clients onboard with a combination of CSV/Excel imports of each fund's historical activity and AI document extraction for the backlog of capital-call and distribution notices. Our team helps map and validate your data during onboarding.

Upload a capital-call notice, distribution notice, or statement (PDF, image, or spreadsheet) and the AI proposes the structured transaction data for your review. Nothing posts until you approve it, and every extracted figure stays linked to its source document.

Yes. Forward notices and statements to your firm's dedicated Elara inbox. They're read, matched to the right fund, and queued for review like any upload, and you can choose to let high-confidence statements file themselves.

Yes. Elara supports ILPA-aligned reporting conventions for capital accounts and performance, so you can produce LP-ready outputs without re-keying figures into a separate template.

Customer data is hosted on Microsoft Azure in encrypted, access-controlled databases. Connections are TLS-encrypted in transit and storage is encrypted at rest.

Access is enforced in three layers: authenticated identity, role-based permissions, and resource-level grants, so a user can be limited to just the entities, portfolios, and investments they're granted.

Yes. You sign in with your Microsoft work account (Entra ID), so your tenant's MFA and conditional-access policies apply. Email-and-password sign-in, always with two-factor authentication, can be enabled for your firm.

Yes. Significant mutations — creates, updates, deletes, logins — are recorded to an append-only audit log that admins can review.

Yes. You can export your portfolio, transactions, valuations, and reporting outputs at any time. Your data is yours.

Most offices are up and running within a few weeks once we have their historical data. Larger multi-entity structures and big document backlogs take longer, depending on scope.

Yes. Migration support is part of every onboarding — we help map your existing structure, import historical activity, and reconcile opening positions before go-live.

Every subscription includes direct email support from the Elara team.

Click 'Request Demo' anywhere on the site. We'll respond personally within one business day to schedule a walkthrough on a sample of your own portfolio data.